Refund Policy

You have 30 days from the day you receive your order to request a return. To be eligible, the product must be in the same condition as received, unused, unwashed, without marks or scents, with all tags attached and in its original packaging. Proof of purchase or order number is required. If an item is returned in a condition that makes it unsellable, such as used, damaged, or incomplete, we may reduce or reject the refund.

To start a return, log in to the Customer Portal and submit a return request. Once your return is approved, you will receive a prepaid return label and instructions. Items sent back without prior approval will not be processed. Returns are free of charge for customers. For all return questions, contact store@solseok.com.

Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact us immediately at store@solseok.com with photos and your order number. If the claim is accepted, we will cover return shipping or send a replacement.

For customers in Norway and the EU/EEA, you have a statutory 14-day right of withdrawal starting the day after you receive your order. You do not need to give a reason to use this right. The product must be returned in approximately the same condition as received, ideally in its original packaging, and you must be able to document the purchase. We offer free returns also for withdrawals within this period. If the product has been used beyond what is necessary to inspect it, we may reduce the refund, in line with Norwegian law.

Certain items cannot be returned unless faulty. This includes personal care and wellness products that have been opened, custom-made or personalized products, and gift cards. Sale items cannot be returned unless defective or otherwise agreed in writing. If you are unsure whether your product is returnable, contact store@solseok.com before sending it back.

We do not process direct exchanges. If you want a different item, return your purchase for a refund and place a new order once the return is accepted.

Once we receive your return, we inspect it. If approved, your refund will be processed to the original payment method within ten business days. Your bank or card issuer may take additional time to complete the transaction. If more than fifteen business days have passed since approval and you have not received your refund, contact us at store@solseok.com.

The return address and shipping instructions will be provided upon approval. Returns sent to other addresses will not be processed. Original shipping costs are not refunded unless the return is due to our error or a faulty product.

This policy applies to consumer purchases. Business-to-business sales are handled by separate agreement.